Privacy Policy

Renewed Journey Registered Psychotherapy

At Renewed Journey, your privacy and trust are deeply important to us. We are committed to protecting your personal information and ensuring a safe, respectful experience in every interaction.

Renewed Journey is committed to protecting your privacy and handling your personal information in accordance with Canadian privacy laws (including PIPEDA). This policy explains how we collect, use, disclose, and safeguard your information. You have the right to access and correct your information, withdraw consent, and contact us with any privacy concerns. We are dedicated to transparency and protecting your confidentiality at every step.

1. Collection of Personal Information

We collect personal information that you choose to share with us when you reach out, book an appointment, complete forms, or engage in our services. This may include your name, contact information, and any details you feel comfortable providing.

We only collect the information necessary to:

Provide psychotherapy services
Respond to your inquiries
Support your care and experience

2. Use of Personal Information

Your information is used with care and intention to:

Deliver and manage our services
Communicate with you about appointments or inquiries
Meet legal and professional obligations
Improve the quality of care and support we provide

We are committed to using your information in ways that respect your privacy and well-being.

Your personal information is never sold or shared for marketing purposes.

We may only disclose your information:

With your informed consent
When required by law or professional regulations
To secure trusted service providers (such as booking or communication platforms) who meet Canadian privacy standards

All third-party providers are required to protect your information and use it only for the intended purpose.

4. Storage and Protection of Personal Information

Your information is stored securely and handled with strict confidentiality, whether in digital or physical form.

We use appropriate safeguards to protect against:

Unauthorized access
Loss or misuse
Disclosure without consent

Your information is retained only as long as necessary to provide services and meet legal requirements.

3. Disclosure of Personal Information

5. Consent

By using our website or engaging with Renewed Journey, you are consenting to the collection, use, and handling of your information as outlined in this policy. You may withdraw your consent at any time, with reasonable notice, subject to legal or professional obligations. Please note that doing so may impact our ability to provide services.

6. Access and Correction

You have the right to access your personal information and request corrections if anything is inaccurate or incomplete. To make a request, please contact us directly. We will respond in accordance with applicable Canadian privacy laws.

Contact

If you have any questions or concerns about your privacy, we welcome you to reach out to charlee@renewedjourney.ca